LDAPWeb/Zammad/docs/architecture/system-overview.md

System Overview — Zammad dalam Super Apps

Terakhir Diperbarui: 2026-07-02

---

Diagram

flowchart LR
  subgraph users [Users]
    U[Browser / PWA]
  end

  subgraph fe [Frontend]
    MY[my.gisportal.id<br/>mysupperapps_FE_PWA]
  end

  subgraph zammad_stack [10.100.1.24 Docker]
    Z[Zammad Rails]
    ES[Elasticsearch]
    RD[Redis]
  end

  subgraph data [Data Layer]
    PG[(PostgreSQL<br/>10.100.1.25)]
    OSS[(QNAP OSS<br/>zammad-attachments)]
    AD[(Active Directory<br/>10.100.1.40)]
  end

  U --> MY
  MY -->|REST API token| Z
  Z --> PG
  Z --> ES
  Z --> RD
  Z --> OSS
  Z -->|LDAP bind| AD
  U -->|Admin UI optional| Z

---

Boundary

Komponen	Owner repo	Catatan
Zammad stack + nginx	Zammad/	Install & ops
UI ticketing end-user	mysupperapps_FE_PWA	Konsumsi API Zammad
LDAP / AD	infrastruktur	Shared dengan geonet-console
OSS credential	server-connection	Reuse key, bucket terpisah
Email inbound/outbound	Mailcow (belum)	Fase setelah POC web

---

URL target

Service	URL
Zammad UI	https://zammad.gisportal.id
Zammad API	https://zammad.gisportal.id/api/v1/
FE ticketing	https://my.gisportal.id/ticketing