LDAPWeb/ArcGIS Enterprise/ArcGIS Base Development/ArcGIS Server.md

ArcGIS Server — DEV11 (ArcGIS Base Development)

Terakhir diaudit: 6 Jul 2026 12:36 WIB
Host: 10.100.1.51 (DEV11) · Versi: ArcGIS Server 12.0.58905
URL publik: https://dev.gisportal.id/server

Akses

ssh dev51-base
ArcGIS Server Manager : https://dev.gisportal.id/server/admin
REST Services Directory: https://dev.gisportal.id/server/rest/services

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Status Saat Audit (6 Jul 2026)

Item	Status
Windows Service ArcGIS Server	✅ Running (Auto)
ArcGIS Server internal port 6099	✅ Listening
Web Adaptor HTTPS internal 6443	✅ Listening (javaw)
IIS App Pool ArcGISWebAdaptorAppPoolserver	✅ Started
REST publik (Herewego sample)	✅ HTTP 200
Uptime server	⚠️ Baru reboot 06 Jul 2026 11:09 WIB (~1,5 jam sebelum audit)

Server baru saja di-restart pagi ini. Pola ini sesuai laporan issue: service normal setelah reboot Windows, lalu error setelah beberapa jam.

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Service Contoh — Herewego/Tour_Planning_Sample

Endpoint	Status audit	Layer
MapServer	✅ OK	Tour Planning Sample, Depots, Orders, Vehicle
FeatureServer	✅ OK	Depots, Orders, Vehicle + table Sample Vehicle Type

• Spatial Reference: EPSG 4326
• Extent: area Bogor/Jakarta (~106.77–106.86, -6.32 – -6.16)
• Keywords: Here, Here Simulation, Demo, Tour Planning

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Published Services (Ringkasan)

Lokasi	Jumlah
Root (/rest/services)	8
Folder user (21 folder)	66
Total user services	~74
System + Utilities	+30 (internal ArcGIS)

Folder user

Folder	Services
Hosted	20
Umar	9
agriculture	6
mfajri	6
test_fayra	4
Training_Experience_Builder	4
GeonetLocation, Herewego	2 masing-masing
3D_Drone, electricity, HGDS, Onemap_Cibinong, pajakreklame, researchpublish, RnD, RnD_Gov_Disaster, telekomunikasi, Test, testdiky3, Vidya, water	1 masing-masing

Root services

• 3D_Merapi_Public_WEL [ImageServer]
• 3D_Merapi_WEL1 [ImageServer]
• Batas_Kelurahan [FeatureServer, MapServer]
• CC_Point_CCTV1 [FeatureServer, MapServer]
• test_feature_MIL1 [MapServer]
• Water_MIL1 [MapServer]

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Proses & Resource

Metrik	Nilai
ArcSOC processes	76
Total proses ArcGIS (ArcSOC + Server + Java + postgres DS)	158
Working Set total	~24 GB
Private Memory total	~33 GB
RAM server	128 GB (18,7% terpakai saat audit)
Disk C: free	320 GB (37% terpakai)

Java / Portal (co-located)

Proses	WS	PM
java (Portal)	2,4 GB	2,4 GB
javaw (Server/Portal)	0,8 + 1,1 + 0,3 GB	~7,4 GB

ArcSOC memory (top)

• ~250–330 MB WS per instance
• Banyak instance start 11:11 dan 12:00 WIB (setelah reboot)

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Arsitektur Akses

Internet / LAN
    │
    ▼
https://dev.gisportal.id/server  (NAT → 10.100.1.51:443)
    │
    ▼
IIS Web Adaptor  (/server → ArcGISWebAdaptorAppPoolserver)
    │
    ▼
https://dev11.gisportal.id:6443  (internal Server HTTPS)
    │
    ▼
ArcGIS Server  (port 6099, service ArcGISServer.exe)
    │
    ▼
ArcSOC instances  (satu atau lebih per published service)

Web Adaptor config: C:\inetpub\wwwroot\server\WebAdaptor.config

• Server URL internal: https://dev11.gisportal.id:6443
• HTTP port internal: 6080

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Windows Services ArcGIS

Service	Status	StartType
ArcGIS Server	Running	Automatic
Portal for ArcGIS	Running	Automatic
ArcGIS Data Store	Running	Automatic
ArcGIS Monitor Agent	Running	Automatic

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Port Listening (ArcGIS)

Port	Proses	Fungsi
443	IIS (System)	Web Adaptor HTTPS publik
6080	javaw	Server HTTP internal
6099	ArcGISServer	Server admin/REST internal
6443	javaw	Server HTTPS internal (Web Adaptor target)

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IIS App Pool — Server Web Adaptor

Setting	Nilai	Catatan
Name	ArcGISWebAdaptorAppPoolserver
State	Started
Idle timeout	00:00:00	Disabled (bagus)
Periodic restart	1.05:00:00 (~29 jam)	⚠️ Bisa putus koneksi sementara
Private memory limit	0 (unlimited)

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Temuan Event Log (7 hari terakhir)

DCOM Error 10016 — ⚠️ Berulang hari ini

The application-specific permission settings do not grant Local Activation permission
for COM Server CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160}
to user IIS APPPOOL\ArcGISWebAdaptorAppPoolserver

• Terjadi berkali-kali sejak reboot (11:10–11:47 WIB)
• Juga muncul untuk user DEV11\arcgis
• Kemungkinan penyebab intermiten: Web Adaptor IIS gagal komunikasi COM ke ArcGIS Server component

Application Error (ArcGIS/ArcSOC)

• Tidak ada entry error ArcGIS di Application log 7 hari terakhir (saat audit)

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Log Server

Path: C:\Program Files\ArcGIS\Server\usr\logs\DEV11.GISPORTAL.ID\

Lokasi	Isi
services\<ServiceName>\	Log per published service (ArcSOC)
server\	Log komponen server

Log terakhir yang terlihat: Jan 2026 (ImageServer 3D_Merapi) — sedikit log baru hari ini, kemungkinan karena baru reboot.

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Analisis Issue: Service Tidak Dapat Diakses Setelah Beberapa Jam

Pola yang cocok dengan gejala

1. Server baru reboot → semua OK (terverifikasi audit ini)
2. 76 ArcSOC untuk ~74 service — instance menumpuk seiring waktu
3. ArcSOC crash / hang — proses mati tapi service masih "Started" di Manager
4. Web Adaptor ↔ Server putus — DCOM error, port 6443 tidak merespons
5. IIS App Pool recycle — setiap ~29 jam, bisa ganggu koneksi aktif
6. Semua komponen Enterprise di 1 mesin — Portal + Server + Data Store + Laragon + 74 service = beban tinggi

Kemungkinan penyebab (prioritas)

#	Penyebab	Indikator
1	ArcSOC instance mati/hang	Service error di REST tapi Windows Service masih Running
2	DCOM permission Web Adaptor	Event 10016 berulang di System log
3	Memory leak ArcSOC	RAM naik gradual; saat ini 24 GB dari 158 proses
4	Terlalu banyak published service aktif	74 user service + System = 76+ ArcSOC
5	Internal HTTPS 6443 gagal	Web Adaptor tidak reach Server meski 6099 hidup
6	Co-located Portal + DS	Kontention CPU/RAM/I/O setelah uptime panjang

Yang BUKAN penyebab (saat audit)

• RAM penuh — masih 104 GB free
• Disk penuh — masih 320 GB free
• Windows Service stopped — semua Running
• Firewall block — REST publik OK dari luar

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Langkah Diagnostik Saat Issue Terjadi

Jalankan via SSH ke DEV11:

# 1. Cek Windows Service
Get-Service 'ArcGIS Server','Portal for ArcGIS','ArcGIS Data Store'

# 2. Cek port internal
Test-NetConnection localhost -Port 6099
Test-NetConnection localhost -Port 6443

# 3. Hitung ArcSOC
(Get-Process ArcSOC -ErrorAction SilentlyContinue).Count

# 4. Test REST publik vs internal
Invoke-WebRequest 'https://dev.gisportal.id/server/rest/services?f=pjson' -UseBasicParsing
# Internal (dari server, pakai hostname bukan localhost):
Invoke-WebRequest 'https://dev11.gisportal.id/server/rest/services?f=pjson' -UseBasicParsing

# 5. Cek log service spesifik
Get-ChildItem 'C:\Program Files\ArcGIS\Server\usr\logs\DEV11.GISPORTAL.ID\services' -Recurse -Filter '*.log' |
  Sort-Object LastWriteTime -Descending | Select-Object -First 5

# 6. Event log DCOM
Get-WinEvent -FilterHashtable @{LogName='System'; Id=10016; StartTime=(Get-Date).AddHours(-24)} -MaxEvents 10

Restart bertingkat (urutan disarankan)

1. Restart service di ArcGIS Server Manager (service yang error saja)
2. Restart Windows Service ArcGIS Server (lebih cepat dari reboot penuh)
3. Recycle IIS App Pool ArcGISWebAdaptorAppPoolserver
4. Reboot Windows (last resort — sudah terbukti fix sementara)

Restart-Service 'ArcGIS Server'
Import-Module WebAdministration
Restart-WebAppPool 'ArcGISWebAdaptorAppPoolserver'

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Rekomendasi Perbaikan

Segera

• Monitor REST endpoint via Zabbix (agent sudah terpasang port 10050):
  • https://dev.gisportal.id/server/rest/services/Herewego/Tour_Planning_Sample/MapServer?f=pjson
  • https://dev.gisportal.id/server/rest/services?f=pjson
• Fix DCOM permission untuk IIS APPPOOL\ArcGISWebAdaptorAppPoolserver (Component Services → DCOM Config)
• Stop service tidak terpakai — kurangi beban ArcSOC (74 service di dev server terlalu banyak)

Jangka menengah

• Kurangi min/max instances per service di Server Manager (khususnya MapServer/ImageServer berat)
• Scheduled restart ArcGIS Server service (mis. mingguan malam hari) sebagai workaround
• Pisahkan Portal dan Server ke VM berbeda (best practice Enterprise)
• Aktifkan ArcGIS Monitor alerts (agent sudah running) untuk service down
• Review App Pool recycle — pertimbangkan disable periodic restart atau set waktu maintenance

Saat issue terjadi lagi

• Catat uptime (systeminfo | find "Boot Time") dan jumlah ArcSOC
• Simpan log dari folder service yang error sebelum restart
• Bandingkan apakah port 6443 masih listening

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Referensi

• Server audit host: server-audit.md
• SSH & topology: server-audit/host.md, docs/server.md
• Web Adaptor IIS path: /server → C:\inetpub\wwwroot\server
• Server binaries: C:\Program Files\ArcGIS\Server\
• Service configs on disk: C:\arcgisserver\directories\arcgissystem\arcgisinput\