LDAPWeb/Zammad/docs/troubleshooting.md

Troubleshooting — Zammad

Terakhir Diperbarui: 2026-07-02

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OSS / S3

Upload attachment gagal di Zammad

1. Cek storage.yml / env S3 di container Zammad
2. Verifikasi bucket dari server:

export $(grep -E "^OSS_" /opt/stacks/geonet-console/.env | xargs)
export OSS_BUCKET_TARGET=zammad-attachments
docker exec -e OSS_ACCESS_KEY_ID -e OSS_SECRET_ACCESS_KEY -e OSS_ENDPOINT -e OSS_REGION -e OSS_BUCKET_TARGET \
  geonet-console php /tmp/oss-create-bucket.php

3. Pastikan force_path_style: true dan endpoint http://10.100.1.10:8010

503 saat create bucket / upload pertama

Lihat issues.md — retry setelah beberapa detik.

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Elasticsearch

Zammad lambat atau search error

docker logs zammad-elasticsearch --tail 50

• Pastikan vm.max_map_count=262144 di host (sysctl vm.max_map_count)
• Cek RAM tersedia (target stack ~8–12 GB dengan ES)

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LDAP

User LDAP tidak bisa login

1. Test bind dari server .24 ke 10.100.1.40:389
2. Cek Base DN: DC=gisportal,DC=id
3. Pastikan filter user/group di Zammad sesuai atribut AD
4. Bandingkan dengan config geonet-console (server-connection/docs/environment.md)

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Nginx

502 Bad Gateway

docker ps --filter name=zammad
curl -sI http://127.0.0.1:<zammad-port>/
nginx -t

Pastikan upstream mengarah ke container zammad-railsserver yang healthy.

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PostgreSQL eksternal

Connection refused ke 10.100.1.25

• Cek pg_hba.conf mengizinkan host 10.100.1.24
• Cek firewall internal
• Verifikasi user zammad dan database zammad ada