LDAPWeb/Zammad/docs/notes/smtp-notification-setup.md

SMTP Notifikasi — Zammad 7

Terakhir Diperbarui: 2026-07-03
Status: ✅ Selesai 2026-07-03
Akun: support@geonet.co.id
⚠️ Password tidak didokumentasikan di repo

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Prasyarat (sudah diverifikasi 2026-07-03)

Cek	Hasil
Port 465 sc138.idcloudhosting.cloud dari .24	✅ Reachable
Port 587 sc138.idcloudhosting.cloud dari .24	✅ Reachable
Port 465 mail.geonet.co.id dari .24	✅ Reachable
SSL cert SMTP	CN=*.idcloudhosting.cloud (DigiCert) — pakai hostname sc138... + verify yes
Channel aktif saat ini	sendmail (tidak mengirim email nyata dari Docker)

Detail error historis: email-geonet-co-id.md

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Langkah 1 — Set Notification Sender

Sebelum test SMTP, ubah From address dari default sistem.

1. Login admin → https://zammad.gisportal.id
2. Admin (⚙️) → Channels → Email
3. Di bagian Notification (atau buka wizard notifikasi), set Sender:

"Geonet Support" <support@geonet.co.id>

Atau via Settings → cari setting Notification Sender (notification_sender).

Penting: From wajib domain @geonet.co.id. Jika masih noreply@zammad.gisportal.id, SMTP hosting menolak dengan error 550 From domain must match authenticated domain.

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Langkah 2 — Konfigurasi SMTP outbound

Admin → Channels → Email → bagian Email Notification

Pilih: SMTP — configure your own outgoing SMTP setting

Field Zammad	Nilai
Adapter	SMTP
Host	sc138.idcloudhosting.cloud
Port	465
SSL	✅ Yes (implicit SSL)
SSL verification	✅ Yes
User	support@geonet.co.id
Password	(password akun email — input manual)

Klik Save / Test — Zammad memanggil probe outbound; jika sukses, konfigurasi tersimpan otomatis.

URL langsung: https://zammad.gisportal.id/#channels/email

Alternatif (jika 465 gagal)

Host	Port	SSL	SSL verify
mail.geonet.co.id	465	Yes	No (cert mismatch)
sc138.idcloudhosting.cloud	587	STARTTLS	Yes

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Langkah 3 — Verifikasi

1. Test dari wizard SMTP — harus result: ok
2. Buat tiket uji → assign ke agent → cek agent menerima email notifikasi
3. Cek channel status di Channels → Email — outbound status ok

Cek dari server (opsional)

# Konektivitas
nc -zv -w5 sc138.idcloudhosting.cloud 465

# Status channel (tanpa password)
docker exec zammad-zammad-railsserver-1 bundle exec rails runner \
  "Channel.where(area: 'Email::Notification').each { |c| puts \"id=#{c.id} active=#{c.active} adapter=#{c.options.dig(:outbound,:adapter)} status=#{c.status_out}\" }"

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Setelah SMTP OK

• Update docs/project-status.md — SMTP ✅
• Lanjut API token + FE /ticketing — lihat fe-ticketing-integration.md
• Nanti (Fase Mailcow): ganti SMTP ke Mailcow internal

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Troubleshooting

Error	Penyebab	Solusi
550 From domain must match	Sender bukan @geonet.co.id	Set notification_sender dulu
certificate verify failed (hostname mismatch)	Host mail.geonet.co.id, cert untuk sc138	Host → sc138.idcloudhosting.cloud
port 587 timed out	Lambat / intermittent	Pakai port 465
Test OK tapi tidak ada email	Spam folder / sendmail masih aktif	Pastikan channel SMTP active, sendmail inactive
authentication failed	Password salah	Reset password di cPanel / hosting