Deployment — Zammad

Terakhir Diperbarui: 2026-07-02 Status: ✅ Installed 2026-07-02 — POC web live

Prasyarat

Server 10.100.1.24 — RAM/disk/sysctl siap
Bucket OSS zammad-attachments
PostgreSQL — bundled PG 17 di Docker (eksternal .25 ditunda: PG 12)
DNS zammad.gisportal.id → IP publik (port 443)
SSL wildcard *.gisportal.id di nginx
Nginx vhost /etc/nginx/conf.d/production/zammad.conf

Fase 1 — Install (ringkas)

1. Database PostgreSQL (10.100.1.25)

ssh -m hmac-sha1 root@10.100.1.25 -p 22
# Buat user + database zammad (detail saat implementasi)

2. Clone stack di 10.100.1.24

ssh -m hmac-sha1 root@10.100.1.24 -p 22
mkdir -p /opt/stacks/zammad
cd /opt/stacks/zammad
git clone https://github.com/zammad/zammad-docker-compose.git .
cp .env.dist .env
# Edit .env: POSTGRES_*, ZAMMAD_FQDN, nonaktifkan bundled PG jika pakai eksternal

Gunakan skenario upstream Zammad untuk PostgreSQL eksternal dan Elasticsearch sesuai dokumentasi resmi.

3. S3 storage

Salin infra/zammad/storage.yml.example → volume config Zammad, isi secret dari server.

4. Start stack

docker compose up -d
# Tunggu zammad-init selesai

5. Nginx

Deploy infra/nginx/zammad.gisportal.id.conf → /etc/nginx/conf.d/production/

nginx -t && nginx -s reload

6. Setup wizard

Buka https://zammad.gisportal.id — admin pertama, LDAP, kategori tiket.

Rollback

Snapshot VM Proxmox sebelum install, atau
docker compose down + hapus volume (data hilang) + restore DB backup

Post-deploy checklist

Login LDAP user uji
Buat tiket + lampiran file → cek object di bucket OSS
API token untuk FE (/api/v1/)
Update docs/project-status.md + perintah.md

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