POST /api/v1/feedback — Buat feedback (+ tiket Zammad)

POST https://console.gisportal.id/api/v1/feedback

Auth: JWT atau API Token (scope sesuai route middleware).

Request body

{
  "type": "bug",
  "title": "Tombol simpan tidak merespons",
  "message": "Saat klik Simpan di halaman profil, tidak ada reaksi.",
  "context": {
    "page": "/profile",
    "url": "https://my.gisportal.id/profile",
    "user_agent": "Mozilla/5.0 ...",
    "reporter": "rbsetiawan",
    "reporter_name": "RB Setiawan",
    "reported_at": "2026-07-03T10:00:00+07:00"
  }
}

Field	Wajib	Keterangan
`type`	✅	`bug`, `suggestion`, `other`
`title`	✅	Max 120 karakter
`message`	✅	Max 5000 karakter
`context.reporter`	—	Username / email pelapor
`context.reporter_name`	—	Nama tampilan

Response 201

Feedback selalu disimpan. Jika integrasi Zammad aktif (ZAMMAD_API_TOKEN), tiket dibuat otomatis.

{
  "data": {
    "id": 12,
    "status": "open",
    "zammad_ticket_id": 10042,
    "zammad_ticket_number": "10042",
    "zammad_ticket_url": "https://zammad.gisportal.id/#ticket/zoom/10042",
    "zammad_sync_error": null
  },
  "meta": {},
  "error": null
}

Jika sync Zammad gagal, id dan status tetap ada; zammad_ticket_* null dan zammad_sync_error berisi pesan singkat.

Env server

Variable	Contoh
`ZAMMAD_ENABLED`	`true`
`ZAMMAD_BASE_URL`	`https://zammad.gisportal.id`
`ZAMMAD_API_TOKEN`	Token `fe-ticketing-pwa` dari Zammad
`ZAMMAD_DEFAULT_GROUP`	`Users`

Token disimpan di server Zammad: /opt/stacks/zammad/.fe-ticketing-token

FE (my.gisportal.id)

Setelah sukses, tampilkan ke user:

if (data.zammad_ticket_number) {
  toast.success(`Tiket #${data.zammad_ticket_number} dibuat. Tim support akan menindaklanjuti.`);
}

Lihat juga Zammad/docs/notes/fe-ticketing-integration.md.

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POST /api/v1/feedback — Buat feedback (+ tiket Zammad)

Request body

Response 201

Env server

FE (my.gisportal.id)

1.9 KiB

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