LDAPWeb/Zammad/docs/roadmap.md

Roadmap — Zammad (Super Apps)

Terakhir Diperbarui: 2026-07-03

Selaras dengan roadmap super apps di backlog.md (root workspace).

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Fase ringkas

Fase	Isi	Status
0	Repo docs + OSS bucket	✅
1	Install Zammad + LDAP + nginx	✅
1b	SMTP notifikasi outbound	✅
2	FE /ticketing (mysupperapps_FE_PWA)	🔄 Berikutnya
3	Mailcow + email channel inbound	📋
4	Webhook → push notification	📋
5	KPI / tiket metrics dashboard	📋

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Urutan disepakati

#	Item	Status
1	OSS zammad-attachments	✅
2	Zammad install + nginx	✅
3	LDAP ke AD 10.100.1.40	✅
4	Role mapping + uji login AD	🔄 (user)
5	Group & kategori tiket	📋
6	API token	📋
7	SMTP notifikasi	✅
8	FE /ticketing	🔄 ← sekarang
9	Mailcow	📋
10	Webhook → geonet-push	📋
11	KPI dashboard	📋

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Fase 7 — SMTP notifikasi (detail)

• Set notification_sender = support@geonet.co.id
• Channels → Email → SMTP sc138.idcloudhosting.cloud:465
• Test outbound OK
• Uji notifikasi tiket
• Ref: docs/notes/smtp-notification-setup.md
• Script: scripts/test-smtp-connectivity.sh

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Fase 8 — FE /ticketing (detail)

• API token fe-ticketing-pwa
• zammad-client.ts + env di mysupperapps_FE_PWA
• Halaman /ticketing — list, create, detail
• Ref: docs/notes/fe-ticketing-integration.md, docs/api/overview.md

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Fase 9 — Mailcow

• Install Mailcow
• Zammad email channel inbound support@geonet.co.id
• Migrasi SMTP dari idcloudhosting → Mailcow internal

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Fase 10 — Webhook push

• Zammad webhook → geonet-push service
• Notifikasi mobile untuk agent

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Fase 11 — KPI dashboard

• Metrics tiket (open, closed, SLA)
• Integrasi dashboard super apps

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Catatan teknis

Keputusan	Detail
SMTP host	sc138.idcloudhosting.cloud:465 + SSL verify yes
SMTP sender	Wajib @geonet.co.id
LDAP UI	System → Integrations (#system/integration/ldap)
ES / PG	ES off; PG bundled 17