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818 B
818 B
Glossary — Zammad
| Istilah | Arti |
|---|---|
| Zammad | Platform open-source helpdesk / ticketing (Ruby on Rails) |
| Ticket | Unit pekerjaan support (incident, request, dll.) |
| Group | Tim penanganan tiket di Zammad; biasanya dipetakan dari AD group |
| Organization | Entitas pelanggan/internal di Zammad |
| LDAP | Active Directory di 10.100.1.40 untuk autentikasi user |
| OSS / QuObjects | Object storage S3-compatible di QNAP 10.100.1.10:8010 |
| zammad-attachments | Bucket private untuk file lampiran tiket |
FE /ticketing |
Halaman my.gisportal.id untuk buat/lihat tiket via API Zammad |
| Mailcow | Mail server terencana; channel email Zammad (fase berikutnya) |
| geonet-console | Backend Laravel; sumber reuse credential OSS super-apps |