# ADR — Standar Dialog Preview / Edit (UI Pattern)

## Aturan Wajib
- Semua dialog preview/edit WAJIB menggunakan `<Dialog>` dari `@/components/ui/dialog` (bukan Sheet/Drawer)
- Ukuran: `sm:max-w-lg` (detail lebar) atau `sm:max-w-md` (form pendek)
- Struktur wajib:
  1. **Header berwarna** (gradient) — berisi ikon, judul, sub-judul
  2. **Body** dengan `overflow-y-auto max-h-[65dvh]` — scrollable
  3. **Footer sticky** dengan `border-t bg-muted/30` — tombol Batal + Simpan
- Untuk dialog yang punya preview DAN edit, gunakan **2 tab** (tab "Detail" + tab "Edit")
- Tab menggunakan komponen `<Tabs>` dari `@/components/ui/tabs`
- Info 2-kolom: `grid grid-cols-[160px_1fr]` untuk label–value

## Referensi Implementasi
- `src/app/(app)/profile/page.tsx` — `<Dialog>` Edit Profil & Ganti Password
- `src/components/asset-management/asset-detail-dialog.tsx` — Dialog Asset (2 tab)

## Komponen yang Mengikuti Standar Ini
- [x] Edit Profil (`/profile`)
- [x] Ganti Password (`/profile`)
- [x] Asset Detail & Edit (`/asset-management`)
- [ ] Ticketing detail/edit
- [ ] Monitoring alert detail
- [ ] Mail compose

---
# Ticketing Microservice

## Platform: Zammad (Rekomendasi Production)
- Docker di server 10.100.1.24, domain: `zammad.gisportal.id`
- LDAP Auth terintegrasi ke AD 10.100.1.40
- REST API digunakan oleh FE Next.js di `/ticketing`

## Setup Zammad
- [ ] Install Zammad via Docker Compose
- [ ] Konfigurasi LDAP Auth (10.100.1.40)
- [ ] Mapping LDAP Group → Zammad Role (IT-Admin, IT-Staff, Management, dll)
- [ ] Konfigurasi email notifikasi via Mailcow
- [ ] Setup SLA (response time & escalation)
- [ ] Konfigurasi webhook/trigger: auto-assign by category → group
- [ ] Setup public customer portal (untuk end user eksternal)

## Kategori Tiket
- Hardware: Komputer, Laptop, Printer, Server, Jaringan, dll
- Software:
  - ESRI (ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, Extension)
  - BlueMarble (Global Mapper, Geographic Calculator, dll)
  - DataEast (MapInfo, dll)
  - Microsoft (Office, Windows, Server, dll)
  - Lainnya (input bebas)
- Asset Request (Pengadaan): Permohonan pembelian hardware/software baru
- Issue Umum: Gangguan layanan, akses, dll

## Alur Tiket (Workflow)
```
Open → In Progress → Pending (menunggu user/pihak lain) → Resolved → Closed
                   ↓
              Escalate (jika SLA breach)
```
- Setiap transisi status tercatat di log timeline (audit trail)
- Assignee: user LDAP atau group LDAP (IT-Admin/IT-Staff/divisi terkait)
- Requester: user internal (SSO LDAP) atau guest publik (email + nama)

## FE Integration (`/ticketing` di my.gisportal.id)
- [ ] Halaman list tiket (filter by status, kategori, assignee)
- [ ] Form buat tiket baru (kategori → sub-kategori hierarki software/hardware)
- [ ] Detail tiket: info + log timeline + komentar (Dialog standar 2-tab)
- [ ] Notifikasi real-time (websocket atau polling)
- [ ] Dashboard ringkasan: open, in-progress, overdue (untuk IT Admin)
- [ ] Integrasi dengan Asset Management: tiket bisa dikaitkan ke asset spesifik

## Zammad API Client (`src/lib/zammad-client.ts`)
- [ ] Auth via token (per-user token dari Zammad)
- [ ] GET /tickets, GET /tickets/:id
- [ ] POST /tickets (buat tiket baru)
- [ ] PUT /tickets/:id (update status, assignee)
- [ ] GET /ticket_articles/:ticket_id (log/komentar)
- [ ] POST /ticket_articles (tambah komentar/update)

---
# FE

my.gisportal.id
│
├─ Dashboard
├─ Profile (Action : Edit Profile, Ganti Password, Test Email)
├─ Ticketing
├─ Asset Management
├─ GeoNetAgent
├─ Monitoring
└─ Mail
    │
    ├─ Inbox
    ├─ Sent
    ├─ Draft
    ├─ Contacts
    ├─ Calendar
    ├─ Tasks
    └─ Rules

# Microservices
## Mailserver (Mailcow)
| Produk        | Web UI | API   | Multi Domain | Docker | Enterprise | Nilai |
| ------------- | ------ | ----- | ------------ | ------ | ---------- | ----- |
| Mailcow       | ⭐⭐⭐⭐⭐  | ⭐⭐⭐⭐⭐ | ✅            | ✅      | ⭐⭐⭐⭐⭐      | 🥇    |
| iRedMail      | ⭐⭐⭐⭐   | ⭐⭐⭐   | ✅            | ⚠️     | ⭐⭐⭐⭐⭐      | 🥈    |
| Zimbra        | ⭐⭐⭐⭐⭐  | ⭐⭐⭐⭐  | ✅            | ❌      | ⭐⭐⭐⭐⭐      | 🥉    |
| Modoboa       | ⭐⭐⭐⭐   | ⭐⭐⭐⭐  | ✅            | ⚠️     | ⭐⭐⭐⭐       | ⭐⭐⭐   |
| Stalwart Mail | ⭐⭐⭐⭐⭐  | ⭐⭐⭐⭐⭐ | ✅            | ✅      | ⭐⭐⭐⭐⭐      | ⭐⭐⭐⭐⭐ |

## Setup
- [ ] Install Mailcow (Docker)
- [ ] Configure Mailcow
- [ ] Configure Mailcow API
- [ ] Configure Mailcow Web UI
- [ ] Configure Mailcow Multi Domain (geonet.co.id, gegeo.my.id)
- [ ] Configure Mailcow Docker
- [ ] Configure Mailcow Enterprise
- [ ] Configure Mailcow Nilai
- [ ] Configure Mailcow LDAP (10.100.1.40)

## Install Thunderbird
- [ ] Install Thunderbird
- [ ] Configure Thunderbird
- [ ] Configure Thunderbird for geonet.co.id
- [ ] Configure Thunderbird for gegeo.my.id
- [ ] Move Inbox from main geonet.co.id to geonet for mail server
- [ ] save imap and pop3 file Thunderbird di NAS : untuk meringankan vm dan memastikan file tidak hilang

# Mikrotik
- [ ] Setup PPP login via LDAP

# Windows Server 2012 R2 Active Directory
- [ ] Setup LDAP SSO
- [ ] Setup LDAP SAML