# System Overview — Zammad dalam Super Apps

> **Terakhir Diperbarui:** 2026-07-02

---

## Diagram

```mermaid
flowchart LR
  subgraph users [Users]
    U[Browser / PWA]
  end

  subgraph fe [Frontend]
    MY[my.gisportal.id<br/>mysupperapps_FE_PWA]
  end

  subgraph zammad_stack [10.100.1.24 Docker]
    Z[Zammad Rails]
    ES[Elasticsearch]
    RD[Redis]
  end

  subgraph data [Data Layer]
    PG[(PostgreSQL<br/>10.100.1.25)]
    OSS[(QNAP OSS<br/>zammad-attachments)]
    AD[(Active Directory<br/>10.100.1.40)]
  end

  U --> MY
  MY -->|REST API token| Z
  Z --> PG
  Z --> ES
  Z --> RD
  Z --> OSS
  Z -->|LDAP bind| AD
  U -->|Admin UI optional| Z
```

---

## Boundary

| Komponen | Owner repo | Catatan |
|----------|------------|---------|
| Zammad stack + nginx | `Zammad/` | Install & ops |
| UI ticketing end-user | `mysupperapps_FE_PWA` | Konsumsi API Zammad |
| LDAP / AD | infrastruktur | Shared dengan geonet-console |
| OSS credential | `server-connection` | Reuse key, bucket terpisah |
| Email inbound/outbound | Mailcow (belum) | Fase setelah POC web |

---

## URL target

| Service | URL |
|---------|-----|
| Zammad UI | `https://zammad.gisportal.id` |
| Zammad API | `https://zammad.gisportal.id/api/v1/` |
| FE ticketing | `https://my.gisportal.id/ticketing` |