# Zammad — IT Helpdesk (Super Apps)

Microservice ticketing untuk **Super Apps** (`my.gisportal.id`).

| Item | Nilai |
|------|-------|
| Platform | [Zammad](https://zammad.org/) (Docker) |
| Domain (target) | `https://zammad.gisportal.id` |
| Server | `10.100.1.24` (Docker stack) |
| Database | PostgreSQL `10.100.1.25` (eksternal) |
| Auth | LDAP Active Directory `10.100.1.40` |
| Attachment storage | QNAP OSS bucket `zammad-attachments` |
| FE integration | `mysupperapps_FE_PWA` → `/ticketing` |

**AI entry point:** [`docs/context-index.md`](docs/context-index.md)