# Roadmap — Zammad (Super Apps)

> **Terakhir Diperbarui:** 2026-07-03

Selaras dengan roadmap super apps di `backlog.md` (root workspace).

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## Fase ringkas

| Fase | Isi | Status |
|------|-----|--------|
| **0** | Repo docs + OSS bucket | ✅ |
| **1** | Install Zammad + LDAP + nginx | ✅ |
| **1b** | SMTP notifikasi outbound | ✅ |
| **2** | FE `/ticketing` (mysupperapps_FE_PWA) | 🔄 **Berikutnya** |
| **3** | Mailcow + email channel inbound | 📋 |
| **4** | Webhook → push notification | 📋 |
| **5** | KPI / tiket metrics dashboard | 📋 |

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## Urutan disepakati

| # | Item | Status |
|---|------|--------|
| 1 | OSS `zammad-attachments` | ✅ |
| 2 | Zammad install + nginx | ✅ |
| 3 | LDAP ke AD `10.100.1.40` | ✅ |
| 4 | Role mapping + uji login AD | 🔄 *(user)* |
| 5 | Group & kategori tiket | 📋 |
| 6 | API token | 📋 |
| **7** | **SMTP notifikasi** | ✅ |
| **8** | **FE `/ticketing`** | 🔄 **← sekarang** |
| **9** | **Mailcow** | 📋 |
| **10** | **Webhook → geonet-push** | 📋 |
| **11** | **KPI dashboard** | 📋 |

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## Fase 7 — SMTP notifikasi (detail)

- [ ] Set `notification_sender` = `support@geonet.co.id`
- [ ] Channels → Email → SMTP `sc138.idcloudhosting.cloud:465`
- [ ] Test outbound OK
- [ ] Uji notifikasi tiket
- **Ref:** `docs/notes/smtp-notification-setup.md`
- **Script:** `scripts/test-smtp-connectivity.sh`

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## Fase 8 — FE `/ticketing` (detail)

- [ ] API token `fe-ticketing-pwa`
- [ ] `zammad-client.ts` + env di mysupperapps_FE_PWA
- [ ] Halaman `/ticketing` — list, create, detail
- **Ref:** `docs/notes/fe-ticketing-integration.md`, `docs/api/overview.md`

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## Fase 9 — Mailcow

- [ ] Install Mailcow
- [ ] Zammad email channel inbound `support@geonet.co.id`
- [ ] Migrasi SMTP dari idcloudhosting → Mailcow internal

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## Fase 10 — Webhook push

- [ ] Zammad webhook → geonet-push service
- [ ] Notifikasi mobile untuk agent

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## Fase 11 — KPI dashboard

- [ ] Metrics tiket (open, closed, SLA)
- [ ] Integrasi dashboard super apps

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## Catatan teknis

| Keputusan | Detail |
|-----------|--------|
| SMTP host | `sc138.idcloudhosting.cloud:465` + SSL verify yes |
| SMTP sender | Wajib `@geonet.co.id` |
| LDAP UI | `System → Integrations` (`#system/integration/ldap`) |
| ES / PG | ES off; PG bundled 17 |