# Glossary — Zammad

| Istilah | Arti |
|---------|------|
| **Zammad** | Platform open-source helpdesk / ticketing (Ruby on Rails) |
| **Ticket** | Unit pekerjaan support (incident, request, dll.) |
| **Group** | Tim penanganan tiket di Zammad; biasanya dipetakan dari AD group |
| **Organization** | Entitas pelanggan/internal di Zammad |
| **LDAP** | Active Directory di `10.100.1.40` untuk autentikasi user |
| **OSS / QuObjects** | Object storage S3-compatible di QNAP `10.100.1.10:8010` |
| **zammad-attachments** | Bucket private untuk file lampiran tiket |
| **FE `/ticketing`** | Halaman my.gisportal.id untuk buat/lihat tiket via API Zammad |
| **Mailcow** | Mail server terencana; channel email Zammad (fase berikutnya) |
| **geonet-console** | Backend Laravel; sumber reuse credential OSS `super-apps` |